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Terms & Conditions

Terms and conditions of business:

By purchasing or ordering any goods and/or service from us, you agree and are bound by the terms and conditions set out below. We advise that retain a copy for future reference. These terms and conditions are liable to change from time to time, copies of past or current terms and conditions can be issued upon request. Please ensure you have read these terms and conditions carefully and make sure you understand them. If you have any questions or queries regarding these terms and conditions, please contact us before placing any orders.



Agreementmeans these terms and conditions, together with the documents referred to in them, as each may be amended from time to time in our discretion and which will govern the contract between us and you when you place orders for our goods and/or services

Devicemeans any equipment you send in to us or any equipment we send out to you for the provision of services under this agreement

Goodsmeans any products or other goods you purchase from us or offer for sale to under this agreement

Ordermeans your order for the supply of goods and/or services

Services means any services you order, purchase or otherwise ask us to complete under this agreement

Us / our / we means Rytam LTD T/A iRepairz, registered at 20-22 Wenlock Road, London, N1 7GU.

Websitemeans the website we operate located at www.irepairz.co.uk or any associated or replacement website operated by us from time to time


2.Information about you

2.1By placing an order with us, completed through our website or otherwise, you warrant that you have read, understand and agree to the terms of the agreement and that you are:

2.1.1 Legally capable of entering into a binding contract;

2.1.2At least 18 years old; and

2.1.3 A UK Resident

2.2You agree to provide your full name, phone number, address, payment details and any other information which we request in connection with your order. How we deal with this information is detailed in our Privacy Policy


3.How the contract is formed between you and us

3.1 Each order will be treated as an offer by you to purchase goods and/or services in accordance with this agreement; unless

3.1.1You are selling your goods to us in which case the order will be treated as an offer by us to purchase your goods from you in accordance with this agreement

3.2On each occasion, the order will only be deemed to be accepted and this agreement will only come into effect when we dispatch the goods or commence the provision of the services whichever is the earlier

3.3 You acknowledge that any automated acknowledgement given when you place an order via our website shall not amount to our acceptance of the offer

3.4We may (at our discretion) reject, limit or reject any order at any time prior to this agreement coming into effect. If this happens, we will attempt to contact you using the information that has been provided to us. We also reserve the right to limit or prohibit sales to third parties that we believe (at our discretion) are making use of the goods or services for profit.

3.5We reserve the right to refuse to process an order for any reason including, but not limited to:

3.5.1 You fail to meet any criteria for eligibility that we impose from time to time

3.5.2The wrong price of valuation has been displayed and selected on our website

3.5.3You fail to submit all necessary details for us to process your order

3.5.4You fail to send us your device

3.5.5 If your device is not in the same condition that was selected when placing your order. In an instance like this, we may at our discretion: the order price the order


4.Consumer rights

4.1If you are a consumer and place an order for services at a distance (i.e. over the telephone or internet) then you may cancel this agreement within seven working days of placing the order, except where we have started providing any part of such services to you

4.2If you are a consumer and place an order for goods at a distance (i.e. over the telephone or internet) then you may cancel this agreement within seven working days from the day you receive the goods

4.3You will not have any right to cancel the agreement for the supply of goods or services when colour conversion has been completed

4.4Any goods must be returned to us within a reasonable period, complete (including the original packing), undamaged, unused and the original proof of purchase must also be supplied. If you fail to return the goods in this manner, we may charge you the costs we incur in recovering the goods from you (of which maybe substantial) or the stand alone retail value of any missing or damaged items. This will be deducted from the refund amount where applicable

4.5 The provision of clause 8 apply when returning goods to us

4.6 This provision does not affect your other statutory rights as a consumer


5.Availability and delivery

We will do our best to complete your order in an efficient manner but any estimated time frames for any delivery of the goods and/or completion of the services are estimates only and delays may arise as a result of matters outside of our reasonable control


6.Price, payment and promotional codes

6.1 The price of the goods and/or services shall be our quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price of which we inform you prior to accepting your order.

6.2 You shall provide payment prior to us providing you with the goods or services (as applicable) unless otherwise agreed by us in writing.

6.3 We reserve the right to sell your device to recover our costs in the event that payment for any goods or services remains outstanding for more than 30 days. Any monies received in excess of our costs will be returned to you and any outstanding monies will still remain due.

6.4 If you fail to make any payment on the due date then, without prejudice to any other right or remedy we may have, we will be able to cancel this agreement or charge you interest (before and after any judgment) on the amount unpaid, at a rate of eight percent year annum plus the current bank of England base rate, until payment is made in full (a part of the month being treated as a full month for the purpose of calculating interest).

6.5As well as interest stated in clause 6.4 we reserve the right to charge debt recovery costs on late payments as well as reasonable costs

6.6 All payment methods other than cash may be subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by any failure of such checks or authorisation.

6.7 Any goods will be your full responsibility from the time of delivery, the ownership of the goods will only pass to you once we receive full payment of all sums due in respect of the goods, including the delivery charges.

6.8 Promotional codes cannot be used in conjunction with one another or any other offers running.

6.9 Our ongoing multi fault discount promotion is only eligible to additional services to the same device, the lesser value repair must exceed £29.99 for the discount to be eligible.

7.0 Devices received for repair that are deemed beyond economical repair, or where repairs have been previously attempted will incur an administration fee to cover return postage costs and our time inspection the device at a maximum charge of £20 + VAT


7.Sending and Returning your device/s

7.1 Where applicable, you agree to send us your device/s so that we can perform the services that you request in the order.

7.2 Please do not send any accessories with your device unless we have specifically requested them. We cannot be held responsible for any loss or damage to accessories whilst in our possession, including (but not limited to) SIM cards, chargers, boxes, cases, cables and memory cards.

7.3 A £5.00 administration fee will be charged if you send us a different model of device to the model stated in your order.

7.4 We accept no liability for any device/s or other items that are lost or damaged in the postal or courier system

7.5 We accept no liability for any loss should you provide us with an incorrect delivery address for return postage. You should notify us immediately if you have made a mistake or need to amend your delivery address.

7.6 If we attempt to deliver your item and it is returned to us, we will contact you prior to arranging a redelivery. This will incur an £5.00 administration charge on each occasion plus any additional charges for each additional redelivery.

7.7 If you are in possession of one of our 'Replacement Device' for the duration of the repair you agree to return the replacement device to us at iRepairz, 118 Thyme Avenue, Whiteley, Hampshire, PO15 7GF, UK within 7 working days of delivery of your repaired/returned device/s back to you. You will be charged the regular retail price of the device using the payment method chosen if:

7.7.1 The device is returned with physical damage, faulty or altered in any way. replacement device is thoroughly checked and tested prior to despatch to you whilst your own is repaired. If you find any fault or one arises with the device you must notify us immediately.

7.7.2 The device is returned after 7 working days of you receiving your device back.


8.Our warranty and refund policy

8.1 As set out in clause 4, if you place an order via telephone or our website, you have a legal right to cancel this agreement in certain circumstances. We may also offer a refund in the following situations:

8.1.1 Goods

(a) Where you are not satisfied with any goods we provide (for instance, because you consider that the goods are defective) please return the goods to us within 14 days from the date of delivery.

(b) We will (at our discretion) offer a full or partial refund or send you a replacement.

8.1.2 Services

(a) In the unlikely event that the services we have provided are defective or become faulty within the first 180 days of us completing the service, please contact us first to see if we can resolve the problem.

(b) If we cannot resolve the problem without you returning your device (or other item) to us, you will be required to return your device to us at your own expense and we will re-perform the services or provide you with a full or partial refund (dependant on what we consider to be reasonable).

8.2 If you return defective goods to us and we (in our absolute discretion) agree they are defective, we will refund the price of the defective Goods in full. Return delivery costs will not be refunded.

8.3 It is your responsibility to ensure that the goods are received by us, we recommend using a tracked service and fully insured service.



9.1 Any goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the goods.

9.2 Any services we carry out for you are guaranteed from the date stated in our invoice to you. If the Device develops an additional fault unrelated to the provision of the original services, this guarantee will not apply.

9.3 Our guarantee only covers parts used in a repair, customisation or other service provided by us, it does not include the device as a whole, any further damage to the device or any part/s of the device; improper fitting of parts by you; or any accidental damage, abuse, misuse, improper care or alteration.

9.4 A £10.00 + VAT administration fee will be charged if you send us your device under a claim against our warranty and we find (at our discretion) such a claim is not valid and have to return your device to you.

9.5 These rights are in addition to your legal rights in relation to goods and services which are faulty or which otherwise do not conform to the legally required standard.

9.6 Your warranty with the original manufacture is void once we have carried out a repair or colour conversion on your device and you accept fully that your device will not be restored to its original condition

9.7 Repairs that we complete to water damaged device/s have no warranty included with them due to the nature of the repair.


10.Our Liability

10.1 You acknowledge that when we carry out services on your device, it will void your warranty with the manufacturer and when we replace certain parts the serial numbers on these parts will no longer match the original parts. You agree that we will not be liable for any loss or damage caused by this.

10.2 We will not be liable under this agreement for any loss or damage caused by circumstances where:

10.2.1There is no breach of a legal duty of care owed to you by us;

10.2.2 Such loss or damage is not a reasonably foreseeable result of any such breach; or

10.2.3 Any loss or damage results from the breach by you of any term of this Agreement.

10.3 Our liability shall not in any event include any loss of data, profits, business, custom, time, anticipated savings, income, revenue or anything else of a similar nature.

10.4 Nothing in these conditions shall exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees, or limit your rights as a consumer under applicable UK law.

10.5 You acknowledge that when we carry out services on your device we carry out our full diagnostics which includes testing each and every feature of your device. This includes but is not limited to the phone app, camera app, voice control app, music app, iTunes app and settings app.

10.6 We will not be held liable under this Agreement for any loss or damage caused by circumstances where:

10.6.1 The carrier lock status of your device is altered or changed when in our possession. This is particularly relevant but not limited to the purchase of a 'soft unlocked' device from a distributor other than Apple.

10.7 We will not be held liable where a device has been previously opened and/or inspected by a third party for any other issues that may arise whilst in our possession and during the repairs process.

10.8 Glass only repair services carried out, we accept no liability for damages that occur during the seperation process of extracting the prebonded LCD from the existing damaged glass to the new glass.

10.8.1 If the LCD is damaged during the Glass only repair process the customer will be given the option to pay for the full assembly replacement as priced on our website or we will return the device to the address specified with the payment for the original repair.

10.8.2 Occasionally the Glass only repair service the LCD Display may incur blemishes including but not limited to small scratches, LCD pixel loss. We accept no liability for this occuring and the orders will be processed under the repair originally paid for.

10.9 Apple iPhone devices requiring a home button replacement service will no longer have a functional Touch ID as the part is assigned to the motherboard itself. We accept no liability if software issues arise upon installation of software updates or a factory reset being completed.

10.10 We accept no liability for insufficiently packaged devices, please ensure they are well protected and secure.

10.11 Delivery methods are chosen at the customers discretion. We offer a free return delivery service using Royal Mail 1st Class Recorded which covers the parcel for loss or damages up to £50.00 (Mobile Phones are not covered), Royal Mail Next Day Delivery before 1PM provides £500 cover, Collect and Return service the device is only covered up to £20.00 when sent to us and returned via Royal Mail Specical Delivery with £500 cover. We accept no liability whilst in the delivery companies possession, however will assist with any claims.


11.Import Duty

You will be fully responsible for payment of any import duties and taxes if you order goods and/or services for delivery outside the UK and you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.


12.Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.



13.1 All notices given by you to us must be given via email to info@irepairz.co.uk

13.2 We may give notice to you at either the e-mail or postal address that was provided to us when placing an order, or in any of the ways specified in clause 12 above.  

13.3Notice will be deemed received and properly served immediately once posted on our website, 24 hours after an email is sent, or 48 hours after the date of posting of any letter.


14.Events out of our control

If either parties cannot fulfil an obligation under this agreement because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.


15.Our right to vary this agreement

We reserve the right to revise and amend this agreement from time to time and you will be subject to the policies and terms and conditions in force at the time you place your order, unless any change to the agreement in force at that time is required to be made by law.



16.1 This agreement constitutes the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us.

16.2 If any of the terms of this agreement are found to be invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

16.3 If we fail to insist that you perform any of your obligations under this agreement, or if we do not exercise any of our rights or remedies under this Agreement, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any part of this Agreement shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

16.4 This agreement is between you and us and a person who is not party to this agreement shall not have any rights under or in connection with it under the contracts (Rights of Third Parties) Act 1999.

16.5 This agreement shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.

16.6 We are not obliged to complete an order with you in accordance with these terms and conditions if we become insolvent, enter into an arrangement with administrators or if anything similar should occur. Our contract with you will end immediately.

16.7 Our services and order processing is reliant on third parties which have their own processes and times which are out of our control. This includes but is not limited to courier companies, postal services, banks, third party software companies and PayPal. We will not be liable for any delay in receipt of a service or payment due to delays, action or inaction with any third party.


17.Goods grading

17.1 Goods that have been offered to us to purchase from you must match the make, model, capacity and match following conditions:

Brand New

17.1.1The goods must be fully functional, unused, come in original box and come with the original unused accessories no water damage


Fully Working

17.1.2 The goods must be fully functional, and in full working order. There must: Be no water damage  All parts including the screen must be fully functional with no physical damage including scratches



17.1.3 The goods must be fully functional with only the specified faults stated in the order. If there are any further faults then clause 3.5 may come into effect. There must: Be no additional damage to the faults stated when placing the order Be no missing parts including but not limited to screws Be no water damage If the screen or any part is functional but damaged then it must be selected as a fault when placing the order. This is including but not limited to scratches or cracks in the glass screen, back cover or LCD screen All parts must be present

17.2If the incorrect condition, make, model or capacity has been chosen we will re-evaluate and quote a revised price for the order and send this to you electronically via email. You will then have 7 days to respond to this from the date that the revised quote has been sent. Failure to accept or refuse the revised quote within 7 days will be taken as your acceptance of our revised offer and we will process the order as normal. If you decline this revised quote due to incorrect information being supplied you will be required to pay a £5.00 administration fee.

17.3 It is your responsibility to cancel any airtime contract you have that is linked to any goods before sending it to us. We are not responsible for any costs arising from your contract before or after receipt of your handset.

17.4 By sending us your goods you agree to release us from any and all claims, losses and damages with respect to the data stored on the goods. We accept no responsibility in relation to the data which includes but is not limited to the security, confidentiality, protection or use of such data.

17.5 Quotations for goods offered to us are valid for 7 days after being issued

17.6 iRepairz offer payment for goods via BACS, Cheque or Paypal.

17.6.1 Cheques will be issued within 24 hours of your devices being tested and accepting your order. Cheques are sent via Royal Mail 1st class post to the specified address on your account

17.6.2 BACS payments will be in your account within 48 hours of your devices being tested and accepting your order. If you choose a BACS payment it is the responsibility of you to ensure the correct bank account number and sort code are supplied. We cannot accept any responsibility for incorrect account details supplied. BACS payments cannot be reissued under any circumstances.

17.6.3 PayPal payments will be in your account within 48 hours of your devices being tested and accepting your order. By opting for this payment method you will be responsible for the PayPal fees incurred this may vary dependent on your account type. These can be found here (www.paypal.com/uk/webapps/mpp/paypal-fees)

17.7 Stolen and blocked goods will be refused. We support and adhere to a code of practice set by the Home Office and National mobile Phone Crime Unit to ensure stolen and blocked goods are not recycled. We check the IMEI number of each and every goods that are offered for sale to us, this is only completed once the goods have been received. If the IMEI number of the goods are blocked then it is your responsibility to contact CheckMEND (www.checkmend.com) and prove that you are the rightful owner and get the goods unblocked. If the goods are unblocked within 28 days the order will be processed as normal. If the goods are still blocked after 28 days we will be required by law to dispose of it. You will be required to cooperate and give us and any authorities assistance if we or any authorities request.